URGENT-COVID-19 UPDATE FOR ALL CLIENTS (August 2020)
We are open and operating during our normal opening times.
Please phone for an appointment or book online via our website drummoynevet.com.au
The Covid-19 epidemic is not under control in NSW, so we all need to maintain our efforts to prevent transmission during your visit, to protect us, and you and your family, friends, colleagues and neighbours.
A veterinary consultation in a small room is a relatively risky event for transmission of Covid-19.
So, for Drummoyne Veterinary Hospital:
If your pet needs veterinary attention and:
- You have been overseas or to Victoria within the last 14 days, and/or you’re experiencing any respiratory symptoms including hay-fever and/or you are on sick leave for any reason or in self-isolation because of close association or contact with a suspected or confirmed case… Please do NOT enter the Hospital.
- Please phone us for advice and we can make a plan. We might be able to do a phone consultation, or a carpark consultation, or arrange for someone to drop off your pet.
In line with social distancing recommendations:
- We ask that you limit the number of people with your pet to just ONE owner, even if you bring more than one pet.
- You will be asked to wait at reception while we take your pet to the consultation room for examination. We have re-arranged our waiting areas to keep people more than 1.5 metres apart while waiting.
- Please use hand sanitisers located at reception.
- Please use contactless payment methods where possible.
- Please respect staff members who are required to wear protective gear. They are in contact with dozens of people every day, and might have family or friends who are vulnerable.
- We are wearing PPE to protect you.
- Please phone in advance to order required medicine repeats, or food, worming and flea control so we can arrange to have them ready for you without the need to wait.
- We keep a log of all persons who enter the building so that contact tracing can occur should it be required.
We have re-started all services except house-calls.
We have re-started dog-grooming on the absolute strict condition that it’s a drop-off / pick-up service. All arrangements must be done online or on the phone.
Pets and Covid-19
There are some reports Covid-19 virus infecting dogs, cats and some other species.
It is possible that transmission has occurred from a mink to a human in The Netherlands.
At this point in time, there is no evidence or even suspicion that pets can spread Covid-19.
At this stage, there is NO need to seek veterinary treatment or indeed to do anything harmful to any animal that has been in contact with a Covid-19 patient.
However, it is logical and prudent to practise excellent infection control both pre- and post-handling of any pet in an at-risk environment – hand washing, frequent and careful washing of litter trays, dog leads, bedding, etc.
Please note also that there is a canine coronavirus which mainly causes diarrhoea, and a feline coronavirus which infects the gut but can mutate and cause a respiratory disease called FIP. These diseases have been around for decades and are not related to the SARS-CoV-2 virus. Vaccinating against canine coronavirus (which is included in our Leptospirosis vaccines) is unlikely to provide any protection against Covid-19.
We are working hard to ensure we can continue to provide complete veterinary care without compromising our health or your health. Thank you for your understanding and cooperation. The situation is evolving, and we will provide updates as required.
Steve, Liz, Eleanor and the team at Drummoyne Veterinary Hospital